VERBERO’S

FREQUENTLY ASKED QUESTIONS

What kinds of questions can Stacey answer?

Stacey can instantly help with product info, sizing, production timelines, return policy, and warranty terms.

When is Stacey online?

Stacey is awake 24/7. If you write outside of our normal human-chat hours (Mon-Fri 9 am-5 pm CST) she’ll still give you her best answer and, if needed, log your email so our human team follows up the next business hours.

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Verbero customer support

Hello my name is Stacy

do you have any questions?
we are here to help you!

Contact Us
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What if Stacey can’t solve my problem?

She’ll offer to open a human ticket. You can also reach us directly:

  • Email: orders@verbero.com (For orders inquries. Answer within 1 business day)
  • Email: team@verbero.com (For general inquiries. Answer within 1 business day)
  • Email: sales@verbero.com (For Team Store and Bulk Order inquiries. Answer within 1 business day)

How long does a human support ticket take?

We answer every inquiry in the order it’s received. Typical first response:

  • Email / ticket: within 24 h (Mon-Fri)

Can I speak to a real person after talking to Stacey?

Absolutely. Type “talk to an agent” and Stacey will collect your name, email, and a short note. A Verbero team member will personally follow up during the next business hours (sooner if it’s urgent and you flag it). As for the images, I can ask Morgan. I'll send you when I get them.
I also have a question. Maybe you might know the answer. This might not be applicable right away but is there a way we can add a portal link on the website so that visitors who had placed an order with us can click the link and they will be redirected to the said portal and they can input an order number and will be able to see the status of their order?

FREEDOM TO ORDER ANY QUANTITY

BACKED BY OUR 100% SATISFACTION PROMISE

FROM VERBERO TO PLAYERS’ DOORS—NO MIDDLE STEPS

Customer Praise
Using Verbero for two of our youth hockey organizations. Apparel looks fantastic, kids are excited to wear jerseys and warmups and everything else. Verbero’s support throughout the fitting, ordering, and distribution process has been top notch.
Leigh Shoup

Music City Marauders Board Member

Partnering with Verbero has been a tremendous asset for College Hockey South. Their operational support has been second to none—whether it’s logistics, communication, or ensuring our teams get exactly what they need, Verbero has consistently gone above and beyond. The quality of their products and services speaks for itself; our players and staff know they can rely on Verbero for top-tier gear and seamless service. Working with a company that understands the demands of hockey and delivers with such professionalism has elevated our league experience
Kyle Knell

College Hockey South Commissioner

Once again, thank you so much for all of your help, you guys are the best, we have been more than appreciative of our uniforms over the past few years, and will definitely reach out to you guys again if we need anything else!

Cortland Club Hockey

WHO WE WORK WITH
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